Dahlak Tours: Privacy Policy
Effective Date: April 23, 2026
At Dahlak Tours, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website and services, you trust us with your personal information, and we take that responsibility seriously.
1. What information do we Collect?
Personal Information You Disclose to Us We collect information that you voluntarily provide when you book a tour, request a visa, or contact us. This includes:
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Identification & Contact Data: Name, email address, phone number, and postal address.
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Travel Documents: Passport numbers, birthdates, and copies of passport pages (specifically for Eritrean Visa on Arrival and Travel Permit processing).
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Payment Data: Credit card numbers and security codes. All payment data is processed by our secure third-party payment providers; we do not store full credit card details on our servers.
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Credentials: Passwords and security information for account access.
Information Collected Automatically When you visit our site, we automatically collect certain technical information, such as your IP address, browser type, device characteristics, and how you interact with our website. This helps us maintain the security and performance of our services.
2. How do we use your information?
We process your information for legitimate business interests, including:
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Order Fulfillment: To manage your bookings, payments, and tour arrangements.
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Permit & Visa Processing: To secure mandatory government travel permits for areas outside of Asmara.
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Communication: To send administrative information, tour updates, and responses to your inquiries.
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Marketing: To occasionally send promotional offers (you may opt-out at any time).
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Safety & Legal: To comply with Eritrean law and protect the vital interests of our travelers.
3. Will your information be shared?
We only share information in the following circumstances:
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Service Providers: We may share data with hotels, guest houses, and transportation providers (e.g., boat operators in the Dahlak Archipelago) to fulfill your itinerary.
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Government Authorities: We must share identification data with the Eritrean Ministry of Tourism to obtain necessary travel permits.
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Legal Obligations: We may disclose info where required by law or to prevent fraud/safety threats.
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Business Transfers: In the event of a merger or sale of Dahlak Tours.
4. Cookies and Tracking
We use cookies to improve your experience. Cookies help us understand which parts of our website are most popular and allow the site to remember your preferences. You can choose to reject cookies through your browser settings, though this may limit your ability to use some features of our site.
5. Data security and Retention
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Security: We implement organizational and technical security measures designed to protect your data. However, please remember that no transmission over the internet is 100% secure.
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Retention: We keep your personal information only as long as necessary for the purposes outlined in this policy, typically for the duration of your account or until your tour and all legal/tax requirements are finalized.
6. Your Privacy Rights
Depending on your location, you may have the right to:
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Access & Rectification: Request a copy of your data or ask us to correct inaccuracies.
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Deletion: Request that we delete your personal information from our active databases.
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Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link or contacting us directly.
7. Do-Not-Track (DNT) Features
We do not currently respond to DNT browser signals as no uniform technology standard has been established.
8. Updates to this Policy
We may update this policy from time to time to stay compliant with new laws. The “Revised” date at the top of the page will indicate when changes were last made. We encourage you to review this page frequently.
9. Contact Us
If you have questions or comments about this policy, or wish to update your information, please contact us:
Dahlak Tours Email: info@dahlaktours.com
Post: P. O. Box 862, Asmara, Maakel, Eritrea
WhatsApp: +44 7447 452247
